ParkWest Homes’ Customer Philosophy
Deliver to the Customer
100 Percent of What Was Promised,
on Time,
in Good Condition,
and with a Smile.
Deliver to the Customer
Customers are the reason we are in business. When we think of customers, we primarily think of our home buyers. While that is certainly the first meaning, it is not the only meaning. Our customer may be a supplier, an inspector, title company personnel, or a fellow employee. Everyone with whom we come into contact forms an opinion of ParkWest Homes. The principles of our customer philosophy apply to everyone.
100 Percent of What Was Promised
Our commitment to our customers begins with our advertising. The process of making promises continues as prospects visit our homes and home-sites, talk with our sales agents, and sign our contract. The buyer’s selections as well as our limited warranty and our commitment to doing business with integrity all come together to form a promise upon which every ParkWest Homes buyer can rely. Every communication, whether by demonstration, in writing, or in conversation, must be as forthright, complete, and accurate as possible. Each commitment will be clearly and completely documented.
On Time
On time means within 24 hours of the closing date to which we commit in our A45-Day@ delivery letter. No commitment will be made until we know we can deliver the home. Our customers cannot schedule their move based on guesses or intentions. Prior to the 45-Day letter, customers can request updates of our target date.
In Good Condition
A ParkWest Homes home will be delivered complete, with each component functioning properly and each element cosmetically correct. Details that do not fulfill the promise made to the customer will be corrected within 10 days unless other scheduling is arranged with the customer.
And with a Smile.
We will always keep in mind that we are in business to serve others. To provide that service grudgingly or reluctantly defeats our purpose. Courtesy and respect are not extras, but are the right of each of our customers. They are part of our product.
Deliver to the Customer
100 Percent of What Was Promised,
on Time,
in Good Condition,
and with a Smile.
Deliver to the Customer
Customers are the reason we are in business. When we think of customers, we primarily think of our home buyers. While that is certainly the first meaning, it is not the only meaning. Our customer may be a supplier, an inspector, title company personnel, or a fellow employee. Everyone with whom we come into contact forms an opinion of ParkWest Homes. The principles of our customer philosophy apply to everyone.
100 Percent of What Was Promised
Our commitment to our customers begins with our advertising. The process of making promises continues as prospects visit our homes and home-sites, talk with our sales agents, and sign our contract. The buyer’s selections as well as our limited warranty and our commitment to doing business with integrity all come together to form a promise upon which every ParkWest Homes buyer can rely. Every communication, whether by demonstration, in writing, or in conversation, must be as forthright, complete, and accurate as possible. Each commitment will be clearly and completely documented.
On Time
On time means within 24 hours of the closing date to which we commit in our A45-Day@ delivery letter. No commitment will be made until we know we can deliver the home. Our customers cannot schedule their move based on guesses or intentions. Prior to the 45-Day letter, customers can request updates of our target date.
In Good Condition
A ParkWest Homes home will be delivered complete, with each component functioning properly and each element cosmetically correct. Details that do not fulfill the promise made to the customer will be corrected within 10 days unless other scheduling is arranged with the customer.
And with a Smile.
We will always keep in mind that we are in business to serve others. To provide that service grudgingly or reluctantly defeats our purpose. Courtesy and respect are not extras, but are the right of each of our customers. They are part of our product.
Welcome To the Exciting World of Home Building andRemodeling! We put the fun back into building a home of your own!
As we enter another building season, we at ParkWest Homes would like to thank all our clients and those who have helped make this past year an outstanding year.
As ParkWest Homes continues to grow, we realize that our clients and the many professionals, working beside us, ultimately determine our path. We continue to enjoy overwhelming recognition and success. In the face of these accomplishments, ParkWest Homes appreciates and recognizes its clients and dedicated associates, who are committed to building/designing/remodeling distinctive homes.
We’d like to recap this past year and acknowledge all that we are thankful for this past year.
ParkWest Homes is proud of the professional services and superior homes/projects we bring to our community. As we enter another year, we hope to continue growing to meet your changing needs.
All of us at ParkWest Homes wish you and your family the best! Your friends at ParkWest Homes
As we enter another building season, we at ParkWest Homes would like to thank all our clients and those who have helped make this past year an outstanding year.
As ParkWest Homes continues to grow, we realize that our clients and the many professionals, working beside us, ultimately determine our path. We continue to enjoy overwhelming recognition and success. In the face of these accomplishments, ParkWest Homes appreciates and recognizes its clients and dedicated associates, who are committed to building/designing/remodeling distinctive homes.
We’d like to recap this past year and acknowledge all that we are thankful for this past year.
ParkWest Homes is proud of the professional services and superior homes/projects we bring to our community. As we enter another year, we hope to continue growing to meet your changing needs.
All of us at ParkWest Homes wish you and your family the best! Your friends at ParkWest Homes